Frequently Asked Questions
How is Saagars Channel better than any other Direct-To-Home service providers?
Saagars Channel is better than any other Direct-To-Home (DTH) service providers for four main reasons. One, we give better Value Added Services. Two, unlike DTH, our network doesn’t face any Rain Outage. While DTH service providers use 2.5 feet diameter dish, Saagars Channel is equipped with 16 feet diameter dish which is unfazed by the heavy monsoon giving uninterrupted performance throughout all seasons. Three, it’s Mumbai and people still prefer the ‘next door cable guy’, who answers your call and rushes to solve your problems in just one phone call and with no extra fees. Which is, in contrast with the DTH service providers who make the clients go through the rigmarole of computer generated calls and charge extra bucks for their services. Four, all DTH service providers charge as per various packages including regional channels, news channels, sports channels, music channels, English channels and so on. Whereas we give you access to ‘all’ the channels at one single price!
How economical is Saagars Channel as compared to other DTH service providers?
We are very economical as compared to others as all DTH service providers charge as per various packages including regional channels, news channels, sports channels, music channels, English channels and so on. Whereas we give you access to ‘all’ the channels for one single price. That apart our after-sales-service is very prompt when it comes to trouble shooting and does not charge you any extra cost, which might not be in the case of DTH service providers.
Is there anything that disrupts reception quality? For example heavy rains?
The answer is “No”! While DTH service providers use 2.5 feet diameter dish, Saagars Channel is equipped with 16 feet diameter dish which is unfazed by the monsoon giving uninterrupted performance throughout all seasons. For that matter even the ‘Sun Outage’ phenomenon doesn’t affect us, which is, when the sun comes in the line of the satellite and earth leaving the signal disrupted for some time.
If something goes wrong with my connection, whom do I contact?
You can give us a ring at our office number 022 26321648 and the technician will be at your service within no time.
Can I get my subscription temporarily suspended if I need to go for a long break or for any other reasons?
Yes you may temporarily suspend your subscription. For the same, you need to give it in writing to Saagars Channel/Society for opting out of service. You can also get re-connected by paying nominal charges.
How will I know about new channels introduced?
Whenever we adda new channel, our set-top boxes will automatically go into re-tune mode and the new channel will get tuned. We also run a scroll on the Cable Channel announcing the addition of the new channel.
Where do I put up the dish antenna?
Saagars Channel saves you from the fuss as there is no need of a dish antenna.
I have more than One TV set at home, will the service be provided to all of them?
Yes of course, all you need to do is buy set-top box for each TV set.
What is broadband Internet and how is it different?
Broadband Internet means Internet provided through cable i.e. fibre optics. This reduces the chances of any breakdown due to weather conditions thus increasing its reliability.
Why should I choose Saagars broadband services?
Saagars is a localized service provider that caters to your Internet needs by offering not just personalized service but also a speed as high as 100Mbps.